Policies & platform rules

1. Introduction

Welcome to Dibana Marketplace.

Dibana Marketplace is a community-driven digital platform designed to connect businesses, recruiters, freelancers, and job seekers through employment opportunities, freelance gigs, remote work opportunities, and professional collaboration.

By using this platform, users agree to comply with these Terms & Conditions, Community Guidelines, and all applicable laws and regulations within South Africa.

Dibana Marketplace reserves the right to suspend, restrict, or terminate access to any user who violates these policies.

2. Eligibility

By registering, users confirm that all information provided is accurate and truthful.

• · Users must be 18 years or older to create an account or use the platform.
• · Businesses using the platform may be subject to verification procedures.
• · Job seekers and freelancers may be required to verify their email addresses and account information.

3. Platform purpose

Dibana Marketplace acts solely as a connecting platform between businesses, recruiters, freelancers, and individuals seeking opportunities.

Users are responsible for independently evaluating opportunities, businesses, and professional engagements.

• · Dibana Marketplace is not an employer.
• · Dibana Marketplace is not a recruitment agency.
• · Dibana Marketplace does not guarantee employment.
• · Dibana Marketplace does not guarantee candidate placement.
• · Dibana Marketplace does not act as a payment intermediary between users.

4. Permitted opportunities

The platform may be used for the opportunity types below. All listings must comply with applicable laws and platform standards.

• · Full-time employment opportunities
• · Part-time opportunities
• · Freelance and project-based work
• · Remote work opportunities
• · Internships
• · Volunteer opportunities

5. Prohibited listings & conduct

The following content, listings, services, or activities are strictly prohibited on Dibana Marketplace:

Dibana Marketplace reserves the right to remove listings or suspend accounts that violate these guidelines without prior notice.

• · Alcohol-related listings
• · Vape, cigarette, or tobacco-related listings
• · Adult content or sexually explicit services
• · Gambling-related opportunities
• · Cryptocurrency schemes or unregulated investment promotions
• · Pyramid schemes or multi-level marketing schemes
• · Illegal lending or financial scams
• · Drug or substance-related activities
• · Weapons or firearm-related listings
• · Fraudulent or misleading job opportunities
• · Exploitative unpaid labour disguised as employment
• · Illegal services or unlawful activity
• · Harassment, discrimination, threats, or abusive conduct
• · Sharing or distributing another user's personal information without consent
• · Spam, phishing, or malicious activity

6. User responsibilities

Users agree to provide accurate and truthful information, conduct themselves professionally and respectfully, comply with all applicable laws and regulations, and exercise personal caution when interacting with others through the platform.

Dibana Marketplace is not responsible for the conduct, actions, or representations of users on or off the platform.

• · Avoid sharing sensitive personal information unnecessarily.
• · Verify opportunities independently.
• · Meet in public, safe environments when engaging in physical meetings.

7. Listing & package fees

Business listing fees

Dibana is free to join. Businesses may publish their first two listings at no charge. After that, a fee of R50 applies per listing.

When a listing fee applies, you are taken to a secure Yoco checkout before your listing is published. Card details are entered on Yoco's payment pages and are never stored by Dibana. Your listing goes live only once Yoco confirms that the payment succeeded. If a payment is cancelled or fails, nothing is published and no fee is charged.

Professional packages — always free

Professionals never pay to publish a package. Packages are free of charge, with a maximum of two live packages per professional at any time. To publish a different offering, edit or delete one of your existing packages to make room.

Refunds

Listing fees cover the placement of a listing on the platform and are generally non-refundable once the listing is live. If you are charged for a listing that was not published due to a technical error, contact support and the fee will be refunded.

Payments between clients and professionals

Dibana does not process, hold, or guarantee payments for the work itself. Fees for services are agreed and settled directly between the client and the professional, outside the platform.

Clients and professionals are responsible for agreeing scope, rates, invoicing and payment terms in writing before work begins, and for resolving any payment disputes between themselves. Dibana is not a party to those agreements.

Users are encouraged to communicate clearly, maintain written records of agreements, and keep all project-related communication within the Dibana platform whenever possible.

8. Messaging & communication

Users may communicate privately through contact details voluntarily shared on the platform.

Users remain solely responsible for communication conducted outside the platform, agreements entered into privately, and all professional arrangements made independently.

Dibana Marketplace reserves the right to investigate reports of misconduct, fraud, or abuse submitted through official support channels.

9. Intellectual property & data usage

Users retain ownership of their logos, business information, portfolios, CVs, and uploaded content.

Dibana Marketplace will only use submitted information for the purpose of operating the platform and facilitating professional connections between users.

Users may not copy, scrape, reproduce, distribute, sell, or misuse another user's personal information or platform content without consent. Unauthorised use may result in account suspension or legal action.

10. Privacy & POPIA compliance

Dibana Marketplace is committed to protecting user information in accordance with POPIA.

By using the platform, users consent to the collection and processing of personal information necessary for account creation, platform functionality, verification, communication, and professional matching purposes.

Dibana Marketplace will take reasonable measures to protect personal information, but cannot guarantee the absolute security of data transmitted online.

11. Account suspension & termination

Dibana Marketplace reserves the right to suspend, restrict, or permanently terminate accounts involved in prohibited listings, scams, abusive conduct, fraudulent activity, repeated policy violations, or behaviour deemed harmful to the platform community.

Serious violations may be reported to the relevant authorities where applicable.

12. Limitation of liability

Dibana Marketplace provides the platform “as is” and makes no guarantees regarding employment outcomes, business legitimacy, freelancer performance, user conduct, or financial arrangements between users.

Dibana Marketplace shall not be held liable for financial loss, reputational damage, disputes, personal injury, fraud, or damages arising from platform interactions or off-platform engagements.

Users engage with opportunities and other users at their own discretion and risk.

13. Disputes

Users are encouraged to resolve disputes independently and professionally.

Dibana Marketplace may review reports submitted through official support channels, but is not obligated to mediate disputes between users, businesses, recruiters, or freelancers.

14. Policy updates

Dibana Marketplace reserves the right to update or modify these Terms & Conditions at any time.

Continued use of the platform following updates constitutes acceptance of revised terms.